Refund Policy

New customers can request a full refund of their first monthly plan within 7 calendar days of the initial order, minus any optional tip and any add-on services that carry hard costs (extra IPv4 addresses assigned by our upstreams, custom ISO storage). Yearly plans and renewals are outside this window.

Servers used to run attacks, spam, mining rigs or other AUP-violating workloads are not eligible for a refund even inside the 7-day window.

If we fall short of the availability commitment in the SLA, you can claim a service credit against future invoices. The exact calculation and process is described in the SLA document. Service credits are not refundable in cash.

Monthly plans can be cancelled at any time from the control panel and continue to run until the end of the billing cycle you already paid for. We do not pro-rate refunds for partial months.

Yearly plans can be cancelled at any time. Once the 7-day window has passed, no refund is issued for unused months but the service remains active until the paid-for period ends.

The tip you may add at checkout is not part of the service price. It is a gratuity to our engineering team and is non-refundable in any circumstance.

Consumers in the European Union and the United Kingdom have a statutory right to withdraw from a distance contract for services within 14 days without giving a reason.

By ordering a TrivoCloud plan and starting to use the service, you expressly consent to the immediate performance of the service and acknowledge that you lose the right of withdrawal once the service has been fully performed for the paid period. For clarity, we treat any period in which your server was reachable as performed.

Please contact us before initiating a chargeback with your bank or payment provider. Nine times out of ten a chargeback is a misunderstanding we can resolve directly. Accounts that receive fraudulent chargebacks may be suspended and the disputed amount, plus any fees passed on to us, will be added to the account balance.

Open the billing section of the control panel and click Request refund next to the invoice concerned, or reply to the invoice email. Refunds are issued to the original payment method within 10 business days. Some card issuers take a further few days to display the credit.